SAP Knowledge Base Article - Public

2860972 - From Address for Sales Quote and Sales Order


Sending an e-mail from a Sales Quote or Sales Order has a different 'from' address as expected. For example, it is that of a service channel.


SAP Cloud for Customer


  1. The sender e-mail address (from) is determined from the sales unit.
  2. If no e-mail address was maintained in the Sales Unit, then it gets pulled from the owner.
  3. If not available in either of those (1. sales unit, 2. owner) then it will be pulled from the seller.

This is the standard logic and has never changed.


There is a difference in the manner in which "Sender" address is calculated for Output emails (generated emails created by using the actions against a Sales Quote) and activity emails (where a user decides to manually send an email).

The logic "SalesUnit -> EmployeeResponsible -> Seller" is only valid for Output emails.

In case of activity emails, the preference is to set the logged-in user's e-mail address as the sender.


service channel, sales quote, sales unit, e-mail, email, Sender, Sales Unit , KBA , LOD-LE-CQP , Customer Quote Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions