SAP Knowledge Base Article - Preview

2861167 - Embedded Communication Panel not getting alerts with incoming calls

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • You are using SAP Contact Center Communication Panel embedded in C4C
  • Incoming calls are not alerted in the widget
    Embedded.png


Read more...

Environment

SAP Contact Center 7.0

Product

SAP Cloud for Customer core applications 1902 ; SAP Cloud for Customer core applications 1905 ; SAP Cloud for Customer core applications 1908 ; SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications panel, integration, C4C, ECF, telephone, buttons inactive, ECF, alerting, notification,json , KBA , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.