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SAP Knowledge Base Article - PreviewSymptom
You are using the value help of the Agents field inside a Ticket and notices that all Employee records are shown instead of filtering based on the assigned Service and Support Team.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Query ; Agent : Employees ; Filter ; Ticket : Department ; Service and Support Team ; Organize Queries ; Advanced Search ; Fiori ; RUI ; Org Structure ; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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