2861845 - Recipient is showing as inactive in Report Distributor

Symptom

User is suddenly showing as inactive in Report Distributor Recipients list

Environment

SuccessFactors HCM Suite

Online Report Designer / Report - Canvas

Reproducing the Issue

1. Go to Report Center

2. Click on View Schedules

3. Switch to legacy Report Distributor

4. Click on the bundle and check the Recipients tab

Cause

The user is already inactive in BizX export user file

Resolution

This is an expected behavior if the user is listed as inactive in BizX user file. You can verify this by doing the following steps:

1. Go to Admin Center

2. Click on Update User Information

3. Click on Employee Export

4. Click on Export User File and wait for the Download export to be available.

5. Open the file and search for the user showing as inactive in the bundle recipients list.

6. Check the status column and see that the user is already marked as Inactive.

Keywords

inactive user, user is inactive in Report Distributor, inactive user in bundle , KBA , LOD-SF-ANA-RDT , Report Distributor (Advanced Reporting, ORD) , Problem

Product

SAP SuccessFactors HCM Core 1908 ; SAP SuccessFactors Workforce Analytics 1402 ; SAP SuccessFactors Workforce Analytics 1511 ; SAP SuccessFactors Workforce Analytics 1602 ; SAP SuccessFactors Workforce Analytics 1605 ; SAP SuccessFactors Workforce Analytics 1608 ; SAP SuccessFactors Workforce Analytics 1611 ; SAP SuccessFactors Workforce Analytics 1702 ; SAP SuccessFactors Workforce Analytics 1705 ; SAP SuccessFactors Workforce Analytics 1708 ; SAP SuccessFactors Workforce Analytics 1711 ; SAP SuccessFactors Workforce Analytics 1802 ; SAP SuccessFactors Workforce Analytics 1805 ; SAP SuccessFactors Workforce Analytics 1808 ; SAP SuccessFactors Workforce Analytics 1811 ; SAP SuccessFactors Workforce Analytics 1902 ; SAP SuccessFactors Workforce Analytics 1905 ; SAP SuccessFactors Workforce Analytics 1908 ; SAP SuccessFactors Workforce Analytics 1911 ; SAP SuccessFactors Workforce Analytics 2005 ; SuccessFactors Workforce Analytics 1207 ; SuccessFactors Workforce Analytics 1210 ; SuccessFactors Workforce Analytics 1302 ; SuccessFactors Workforce Analytics 1305 ; SuccessFactors Workforce Analytics 1308 ; SuccessFactors Workforce Analytics 1311 ; SuccessFactors Workforce Analytics 1405 ; SuccessFactors Workforce Analytics 1408 ; SuccessFactors Workforce Analytics 1411 ; SuccessFactors Workforce Analytics 1502 ; SuccessFactors Workforce Analytics 1505 ; SuccessFactors Workforce Analytics 1508