SAP Knowledge Base Article - Public

2861874 - Disable Rich Text Field Formatting Options

Symptom

You would like to disable the formatting options available for certain fields in the Cloud for Customer system.

Environment

SAP Cloud for Customer

Cause

Currently it is not possible to disable the formatting options available for standard fields since these options are directly bound to the field type Rich Text, which is defined in the field properties and hence cannot be changed.

Resolution

This is the system expected behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

Service; Tickets; C4C; Cloud for Customer; Rich Text; Formatting; Formatted Text; Options; Unable; Disable; Fields; , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions