Symptom
You would like to disable the formatting options available for certain fields in the Cloud for Customer system.
Environment
SAP Cloud for Customer
Cause
Currently it is not possible to disable the formatting options available for standard fields since these options are directly bound to the field type Rich Text, which is defined in the field properties and hence cannot be changed.
Resolution
This is the system expected behavior.
If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
Service; Tickets; C4C; Cloud for Customer; Rich Text; Formatting; Formatted Text; Options; Unable; Disable; Fields; , KBA , LOD-CRM-SRP , Service Request Processing , Problem