SAP Knowledge Base Article - Public

2862169 - User Receiving Email in Different Language


System users receive e-mails in a different language to what they expect

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Trigger an e-mail to a User eg. Status triggered E-mail
  2. The e-mail arrives in a different locale to the user
  3. In the UDF (User Data file), the Locale is configured as expected for that user 


Multiple users are sharing the same e-mail address in the UDF. As a result the locale selects the default language in 'Manage Recruiting Languages'



Ensure all users have a unique e-mail address in the UDF. Please note that it does not take into account case sensitivity, i.e. and SAP.TEST@TEST.COM would be considered by the system as the same email address.

See Also

2420217 - Recruiter receives emails in wrong language


wrong language, locale, language e-mail, users wrong language, case sensitivity, case sensitive, same email address , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions