SAP Knowledge Base Article - Preview

2863548 - Frequently Asked Questions - SAP Support Expert Chat - SAP Business ByDesign

Symptom

SAP Support Expert Chat has been launched for SAP Business ByDesign and detailed steps explaining how to use this service is explained in the blog here.

What are the best practices and frequently asked questions while using Expert Chat with SAP Support for SAP Business ByDesign products?


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Environment

SAP Business ByDesign

Product

SAP Business ByDesign all versions

Keywords

What is Expert Chat, When can expert chat be used, When should expert chat not be used, Who can start Expert Chat, access Expert Chat, Who will I be chatting with, mandatory fields, no answer in chat, "We are sorry, there is currently no expert available to live chat with you in the area you have selected", escalate incident, incident update, save chat session, technical restrictions Expert Chat (browser, security settings), multiple chat sessions, attach document, screen share, , KBA , SRD-CC-CC , Control Centre , How To

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