SAP Knowledge Base Article - Public

2863573 - Colors set for the Admin Area of SAP Jam under "Branding" are not displaying correctly in the SAP Jam Mobile App

Symptom

Colors set for the Admin Area of SAP Jam under "Branding" are not displaying correctly in the SAP Jam Mobile App.

Environment

SAP JAM Collaboration

Reproducing the Issue

  1. Login to the instance.
  2. Go to Jam > Admin > Branding > Mobile.
  3. Check the colors set for different Admin Areas.
  4. Colors doesn't match in the the mobile app.

Cause

The color that will display in the app depends on the Admin Area membership that user has.

Resolution

These are the expected behaviors:

  • When user belongs to no admin area, it will take company level branding settings.
  • When user only belongs to 1 admin area, it will take the area branding settings, area branding color will display in mobile app as configured.
  • When user is member of more than 1 admin area, it will take company level branding settings.

Keywords

SAP Jam, mobile, Jam, branding, Admin area, admin, theme , KBA , LOD-SF-JAM-MOB , Mobile App Issues , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration all versions