Symptom
When working in
- Chrome with version 78 or higher or
- Edge on Chromium
in Interaction Center
- Users get error 500 - maximum number of sessions has been reached if is/HTTP/show_detailed_errors is set to TRUE or
- Users get a white screen or
- In ICI trace you see a reroute event with reason code A1 or
- and in SM04, you can see that sessions are not removed on browser close or using END button twice in multisessioning scenario
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Environment
Interaction Center with Chrome 78 or higher
- SAP Customer Relationship Management
- SAP enhancement packages for SAP CRM
- SAP S/4HANA for Customer Management
- SAP S/4HANA 1909 or higher
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA for customer management all versions ; SAP enhancement package for SAP CRM all versions
Keywords
KBA , CRM-IC-MUL , Multi-Sessioning IC , CRM-IC-FRW , Framework , Problem
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