SAP Knowledge Base Article - Public

2864244 - The significance of field "Percentile" in report "Response Time by Week - Percentile View"


You would like to know the significance of field "Percentile" in report "Response Time by Week - Percentile View".


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Business Analytics work center
  2. Select Design Data Sources view
  3. Search for data source "COD_RESP_TIME_ANA_PERC"
  4. Select Documentation

Then download codelist for Characteristic "Percentile", you are unable to find explicit description for this Characteristics.


Percentile is a standard statistical term similar to average (mean) or median. In the report, you get the given key figure like response time at the given percentile of response in a given period.


For example, if we have 800 interactions recorded with different response time. Now we can calcute response time at 80 percentile for example as below:

  1. Sort the above 800 records in ascending order for response time
  2. Now response time is the value of response time of 640th record (80% of 800)


Response time; Percentile , KBA , LOD-CRM-APM , Application & Performance Management , How To


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