SAP Knowledge Base Article - Public

2865279 - Error occurred while fetching reports! shown in Report Center after running Sync


  • While accessing the Report Center an error "Error occurred while fetching reports!" is displayed.
    Reports are not showing or disappearing upon refreshing page.
  • This is still happening after a sync has been completed from Admin Center > Sync Report Center Search.
  • This happens only for specific users.


  • HCM SuccessFactors HCM Suite
  • Report Center

Reproducing the Issue

  1. Access Report Center.
  2. Notice the following Error.

An error occurred while fetching reports!


[Internal note for support] An error such as this will be observed in Splunk

"Caused by: org.apache.solr.client.solrj.impl.HttpSolrServer$RemoteSolrException: Cannot parse".


Please have affected users clear any Search filters in Report Center:

  1. Click the Filter funnel icon beside the Search box in Report Center.
  2. Click on Clear.
  3. Then click on Go.


See Also

2547638 - Error occurred while fetching reports - Report Center

2583662 - Reports already created are not appearing on the Report Center


solr, report center, error, report list,error specific users, fetching reports failed , KBA , LOD-SF-ANA-RCT , Report Centre , Problem


SAP SuccessFactors HCM Core 1908