Symptom
User faces error message "OData Service queryActionSearch Failed Error Status: error, error thrown: Internal Server Error"
** Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental **
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- User tries to search for actions or other people on the Action/People Search
- User faces an error on the search bar that says "OData Service queryActionSearch Failed Error Status: error, error thrown: Internal Server Error"
Cause
- Starting on 1908 system release, this error message is shown when the search failed because of an invalid login session (when the session timed-out).
- Previously (1905 release or earlier) the browser would be re-directed to the Login Page.
Resolution
Our Engineering team is planning to change the error message on future release to a more friendly statement so that the user can understand that their session has time-out or invalided login session.
Keywords
OData Service queryActionSearch Failed Error Status: error, error thrown: Internal Server Error ; "OData Service queryActionSearch Failed Error Status: error, error thrown: Internal Server Error" , KBA , LOD-SF-PLT-SRH , Search , LOD-SF-PLT , Platform Foundational Capabilities , Problem