SAP Knowledge Base Article - Public

2865677 - Internal to External Candidate Deconversion job failing for candidates in provisioning


 The Internal to External Candidate Deconversion job is failing in provisioning. You will see the error message "No Contact e-mail or User e-mail details found for a candidate" in the details of the scheduled job.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Make the internal candidate inactive in the system.
  2. Run the Internal to External Deconversion job via Manage Schedule Jobs in Provisioning.
  3. In the job details, you will receive information of the internal candidates who this job failed for. 


The reason is that the internal candidate has no contact e-mail configured in their internal candidate profile.


  1.  You'll need to update the contact e-mail for these candidates via an OData API.
  2. After this, you'll need to calculate how long this candidate has been made inactive. Then, via Manage Recruiting Settings-->Internal to External Candidate Profile Conversion, configure this value in the weeks column.
  3. Run the job again in provisioning to deconvert the candidate in question.


Manage Recruiting Settings, Internal Candidate. , KBA , LOD-SF-RCM-CAP , Candidate Profiles , Problem


SAP SuccessFactors Recruiting all versions