SAP Knowledge Base Article - Preview

2865815 - SAP Support Backbone Update - Guided Answer

Symptom

You need assistance to setup the new SAP Support Backbone?

  • errors in destination SAP-SUPPORT_PORTAL, SAP-SUPPORT_PARCELBOX and SAP-SUPPORT_NOTE_DOWNLOAD
    - SAP service point ping error : 401 Unauthorized or HTTP ERROR 401 : Unauthorized (SP05)
    - SAP service point ping error : 404 Connection Refused
    - SAP service point ping error : 500 HTTP error during proxy handshake
    - SAP portal connection error 404 : Proxy Connection Refused
    - SAP portal connection error 500 : SSL Peer Certificate Untrusted
    - SAP portal connection error 500 : Native SSL
    - SAP portal connection error 503 : Service Unavailable
    - SAP Support Documents channel ping error 999: Error during HTTP client receiving operation
  • Error messages in task "Create bgRFC Supervisor Destination (SBGRFCCONF) (Configuration phase):"
    - Error: user_creation_failed or Error: error_occured
    - bgRFC Supervisor: Authorization check for user <user name> only in client <client number>
  • Error 401 Unauthorized
  • 407 Proxy Authentication Required
  • HTTPIO_PLG_CANCELED
  • NIETIMEOUT(-5)
  • Error NIEROUT_INTERN(-93)
  • Network specific error messages
    - Error NIECONN_REFUSED(-10)
    - NIEROUT_HOST_UNKNOWN(-90) or NIEROUT_SERV_UNKNOWN(-91)
    - NIEROUT_CONN_REFUSED(-92)
    - Error NIEROUT_PERM_DENIED(-94)
  • HTTPIO_PLG_CANCELED (destination SAP-SUPPORT_PORTAL)
  • Automatic Activity "Finalize Support Hub Connectivity" failed
  • synchronous communication channel - error message HTTP error 200
  • ICM_HTTP_CONNECTION_BROKEN in job log 


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Environment

  • ABAP systems
  • SAP Solution Manager systems
  • Focused Run for SAP Solution Manager systems

Keywords

SAP_BASIS_CONFIG_OSS_COMM, SAP_SUPPORT_HUB_CONFIG, STC01, STC02, SAP-SUPPORT_PORTAL, SAP-SUPPORT_PARCELBOX, SAP-SUPPORT_NOTE_DOWNLOAD , KBA , XX-SER-NET , Network connection , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-SER-EWA , EarlyWatch Alert , BC-UPG-NA , Note Assistant , SV-SMG-INS-CFG , Setup and Configuration of the Solution Manager system , SV-SMG-SDD , Service Data Download , How To

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