SAP Knowledge Base Article - Public

2865953 - Ticket Interaction Timeline Control Date Format

Symptom

You notice that the date format of the Ticket Interaction Timeline Control is displayed as MM:DD:YYYY and you would like to change this date format.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Tickets work center view.
  3. Open any ticket.
  4. See that the date format is displayed as MM:DD:YYYY.

Cause

The Ticket Interaction Timeline Control uses a static date format of MM:DD:YYYY.

Resolution

With 2005 release, the date format configured in User Regional Settings will be shown.

Keywords

Ticket; Timeline Control; Interaction; Ticket Timeline Control; Date; Date Format; Formatting; Service; C4C; , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To

Product

SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 2002