SAP Knowledge Base Article - Public

2866015 - Cannot create new rating scales

Symptom

When trying to create a new rating scale, it presents a validation error and it does not allow you to create it.

Rating Scale3.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to References > System Admin > Rating Scales
  2. Click Add New
  3. Fill with data similar to this screenshot:

Rating Scale2.png

Resolution

The problem here is that the 'Reporting Group Labels' should be unique on each field. If you add a label that was used before, it does not allow it.

Please choose different labels on each Reporting Group Label.

Rating Scale4.png

See Also

2836082 - Missing Apply Changes Button on Rating Scales

2343040 - How to Edit Rating Scales - LMS

Keywords

Rating Scale, Validation, Error, Not able to create, Survey, Reporting Group Label, Rationg Label, Reference , KBA , LOD-SF-LMS-EVA , Surveys , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions