Symptom
We are able to opt out of a benefit multiple times when the opt out is done in future date and further opt outs are being done after that date
*Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
Environment
SAP SuccessFactors Employee Central: Benefits Management
Reproducing the Issue
- Opt out of an enrolled benefit in future date XYZ
- You can see an opt out button yet, as the date XYZ is not effective as of now
- We can again click and opt out at a later date than XYZ with no errors
As a result, multiple opt out requests created in system like below:
Resolution
This is a code issue and will be fixed with b2005 release
See Also
BEN-4612
Keywords
Multiple opt out, opt-out , future opt out , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC , Employee Central , Problem
Product
SAP SuccessFactors Employee Central 1911 ; SAP SuccessFactors HCM Core all versions