SAP Knowledge Base Article - Public

2866556 - Ability to opt out of benefit multiple times when opt out is in future date

Symptom

We are able to opt out of a benefit multiple times when the opt out is done in future date and further opt outs are being done after that date

*Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors Employee Central: Benefits Management

Reproducing the Issue

  • Opt out of an enrolled benefit in future date XYZ
  • You can see an opt out button yet, as the date XYZ is not effective as of now
  • We can again click and opt out at a later date than XYZ with no errors

As a result, multiple opt out requests created in system like below:

OptOuts.png

Resolution

This is a code issue and will be fixed with b2005 release

See Also

BEN-4612

Keywords

Multiple opt out, opt-out , future opt out , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors Employee Central 1911 ; SAP SuccessFactors HXM Core all versions