SAP Knowledge Base Article - Public

2867337 - SMS checkbox behavior on candidate profile


When a candidate's phone number is updated, the SMS checkbox is unchecked.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Candidate has a Phone number and SMS checkbox checked
  2. Candidate updates phone number
  3. The SMS checkbox becomes unchecked


This is an expected behavior. The checked SMS checkbox was associated to the previous number before the number is changed. So the SMS checkbox will be unchecked if the phone number is updated.

For this behavior to change there will have to be an enhancement request created.

See Also

2090228 - How to submit enhancement requests for SAP SuccessFactors products


SMS, Checkbox, Candidate Profile, Phone , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Product Enhancement


SAP SuccessFactors Recruiting all versions