SAP Knowledge Base Article - Public

2867432 - Error - "Product number does not exist"


You get an error message when scanning EAN codes in Sales Order quick add products.

Error message: "Product number does not exist".


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work centre.
  2. Go to the Sales Order view.
  3. Open Sales Order 123 (where 123 is sales order ID).
  4. Go to the Products facet.
  5. Click Quick Add Products.
  6. Scan the EAN code.

 Error message: "Product number does not exist“ is triggered.


You have scoped the Business configuration question - 'Search products based on product Id when scanning a barcode?'.

If this is set, then the system searches for the barcode scanned number in Product IDs instead of EAN.


Follow the below mentioned steps to resolve the issue:

  1. Go to the Business Configuration work centre.
  2. Go to the Implementation Projects view.
  3. Select the relevant project.
  4. Click Edit Project Scope.
  5. Navigate to the Questions tab.
  6. Expand Sales-->Product and Service Portfolio for Sales-->Sell Standard Products.

Make sure the question - 'Search products based on product Id when scanning a barcode' is not in scope.


 Sales Order , EAN ,Product , KBA , ipad , sales order , ean , product , LOD-LE-CQP-CO , Lean Sales Orders , AP-RC-MOB-AND , SAP Hybris Cloud for Customer Extnd App on Android , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions