2867884 - Changes Facet not available in Activities or Visits

You want to add the Changes facet in Activities or Visits but it's greyed out despite being set to Visible.

SAP Cloud for Customer

1. Go to the Activities workcenter.
2. Go to the Tasks view (for example).
3. Open any Task.
4. In Adaptation mode, find the Changes facet and note it's greyed out. 

The Change log for Activities and Visits needs to be scoped on Business Configuration.

Please scope the question "Do you want to track changes made to activities and visits?". To do so:

1. Go to the Business Configuration work center.
2. Select the Implementation Projects view.
3. Click Edit Project Scope.
4. Go to Step 4: Questions.
5. Expand: Sales > Account and Activity Management > Activity Management > Find question "Do you want to track changes made to activities and visits?" and check it.
6. Finish and save changes.

changes, tab, facet, activities, email, tasks, appointment, visit , /Root/IsChangeHistoryVisible , KBA , LOD-CRM-ACT , Activities , How To

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