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2868117 - The user [...] is not provisioned for Service Provider [...]

Symptom

The authentication response sent by the Identity Authentication Service to the Application contains the message in the subject, which can be seen in the SAML trace (see SAP KBA 2461862):

<Response ...>
   <ns2:Issuer>xxxxxxx.accounts.ondemand.com</ns2:Issuer>
   <Status>
       <StatusCode Value="urn:oasis:names:tc:SAML:2.0:status:Responder">
           <StatusCode Value="urn:oasis:names:tc:SAML:2.0:status:AuthnFailed"/>
       </StatusCode>
       <StatusMessage>The user [PXXXXXX] is not provisioned for Service Provider [...]</StatusMessage>
    </Status>
</Response>

In the Troubleshooting log, the following error is displayed:

Identity Provider could not process the authentication request received due to error on its own side.The user [Pxxxxxx] is not provisioned for Service Provider [<sp_URL>] Caused by: javax.security.auth.login.AccountException: The user [Pxxxxxx] is not provisioned for Service Provider [<sp_URL>] Caused by: The user [Pxxxxxx] is not provisioned for Service Provider [<sp_URL>]


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Environment

Identity Authentication Service

Product

SAP Cloud Identity Services all versions

Keywords

sci, cloud identity, access, not provisioned, ias , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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