2868212 - Error 'No postings available for customer AAA and company BBBB' Occurs When Posting Manual Entry for Accounts Receivable

You want to post a manual write-up/write-down for accounts receivables to customer AAA(AAA represents the ID of the customer), but the system reports an error 'No postings available for customer AAA and company BBBB' (BBBB represents the ID of the company).

SAP Business ByDesign

1. Go to General Ledger work center.
2. Go to New Journal Entry Voucher common task.
3. Input Company as BBBB.
4. Select Journal Entry Type as 00085 - Manual Entry for Accounts Receivables and Screen Variant as 628 - Manual Write-Up/Write-Down Accounts Rec.
5. Click on Add Row. 
6. Select a G/L Account of the account type AR - Receivables. Input the Debit in Transaction Currency amount. Specify Customer as AAA.
7. Click on Add Row.
8. Select a offseting posting G/L Account, such as a G/L account of the account type OASSET - Other Assets. Input the Credit in Transaction Currency amount.
9. Click on Post or Simulate.
10. Error 'No postings available for customer AAA and company BBBB' occurs.

You can not do a manual write-up/write down unless there have been postings into the customer account.

You can check and see that there is no account balance of customer account AAA. And if you look into the account, there have been no postings.

1. Go to Receivables work center.
2. Go to Customer Accounts view.
3. Show All Customers and search AAA.
4. You can see that there is no account balance of Account ID AAA (Company ID BBBB).
5. Click on View.
6. Show All Items.
7. No records found under Invoices/Payments tab, which means there have been no postings.

Manual Entry, Accounts Receivables , KBA , SRD-FIN-ACR , Receivables , Problem