Symptom
You are not able to create or send a case to SAP.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Incidents, Incident, Unable to send the incident, C4C , KBA , incident , external reference id , not able to send the incident to sap , LOD-CRM-ADM , Administration UI , How To
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