2869135 - Error:"The tenant is locked, please try again later or contact your administrator" when logging into SAP Analytics Cloud or SAP Datasphere

The following error occurs when logging into SAP Analytics Cloud (SAC) or SAP Datasphere (DS):

"Tenant is locked, please try again or contact your administrator."

• SAP Analytics Cloud
• SAP Datasphere (DS)

1. Log into the SAC/DS Tenant.
   >>Get the error "The tenant is locked, please try again later or contact your administrator"

This error message occurs when a tenant has been marked for deletion and/or shutdown.

• Need to contact account executive (AE) / sales rep / customer success partner (CSP) / customer engagement executive (CEE) to ensure that the system is not being shut down.
• Alternatively, licenses, systems and orders needs to be verified using the SAP for me portal (What is SAP for Me? / SAP for Me is made for you overview).

• 2626344 - Who is the SAP Account Manager for my company?
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
• https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
• https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
• Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

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