2869135 - Error:"The tenant is locked, please try again later or contact your administrator" when logging into SAP Analytics Cloud or SAP Datasphere

The following error occurs when logging into SAP Analytics Cloud (SAC) or SAP Datasphere (DSP):

"Tenant is locked, please try again or contact your administrator."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP Analytics Cloud (SAC)
• SAP Datasphere (DSP)

1. Try to log into the SAC/DSP Tenant.
2. Get the error "The tenant is locked, please try again later or contact your administrator"

This error message occurs when a tenant has been marked for deletion and/or shutdown.

• Contact account executive (AE), sales representative, customer success partner (CSP), or customer engagement executive (CEE), as referred on: KBA 2626344, to confirm that the system is not being shut down.
• If you have already contacted your AE or CSP, share with them KBA 3291403 to them start the process of Emergency Unblocking for SAP Cloud ALM and all Cloud tenants.
• Verify licenses, systems, and orders using the SAP for me portal (What is SAP for Me? / SAP for Me is made for you overview).

• KBA 2626344 - Who is the SAP Account Manager for my company?
• KBA 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• KBA 3291403 - Emergency Unblocking Process for SAP Cloud ALM and all Cloud tenants
• KBA 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
• KBA 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• SAP Analytics Cloud Connection Guide
• SAP Analytics Cloud Get More Help and SAP Support

• Need More Help? Contact Support 

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