SAP Knowledge Base Article - Public

2869188 - Error occuring when using Catalan language in Bulk Download - Onboarding 1.0

Symptom

When using Catalan language, an error is occuring upon clicking on the bulk download button from document center. This error looks like a timestamp with a formatting just like this one below

Torneu a la pàgina d'inici per continuar accedint al vostre compte. Si l'error encara apareix, tanqueu el navegador i reinicialitzeu el procés d'acollida de personal. Marca horària d'error:XXXXXXXXXXXXXX."

Environment

SAP Successfactors Onboarding 1.0

Reproducing the Issue

To reproduce the issue, see the steps provided below.
 
1. In option, change your language to catalan language
2. Go to Onboarding / Document Center
3. Search for any candidate then select at least one document
4. Try to download by clicking Baixada en massa.
5.  Error message will appear just like this one:
Torneu a la pàgina d'inici per continuar accedint al vostre compte. Si l'error encara apareix, tanqueu el navegador i reinicialitzeu el procés d'acollida de personal. Marca horària d'error:XXXXXXXXXXXXXX."

Cause

As of the moment, an engineering ticket is open for this case to be further investigated by engineering team. Below is the sample error we see from the logs that causes the issue:
 XpressHR.ErrorPage - Unexpected error occurred. Error Code:20191128172421. Exception of type 'System.Web.HttpUnhandledException' was thrown. --> An item with the same key has already been added.

For support team, please see the internal note to check the latest update of the engineering ticket

Resolution

Workaround: From admin center -> choose 'option' -> use other language aside from Catalan, for example english US. In this way, you will still be able to use the bulk download from document center.

See Also

2510824 - How to locate the label value in English Debug Language
2494309 - File Size in Document center - Onboarding
2447134 - INTERNAL ONLY: Document Center Standard Export Feature – Onboarding

Keywords

Bulk download, Catalan language, ONB-26196 , KBA , LOD-SF-OBD , Onboarding , Bug Filed

Product

SAP SuccessFactors Onboarding all versions