Symptom
Follow the steps to configure the SSO to BW live connection in SAC mobile app in the help guide: https://help.sap.com/viewer/00f68c2e08b941f081002fd3691d86a7/release/en-US/1f5d6fce55be487c9e986e31e3e37f06.html.
When opening the story based on a BW live connection, it still requires entering the username and password. After entering the username and password, the data is displayed for the user.
Environment
- SAP Analytics Cloud 2019.21.8
Reproducing the Issue
- Configure the SSO to BW live connection data source, follow the steps in the help guide:https://help.sap.com/viewer/00f68c2e08b941f081002fd3691d86a7/release/en-US/1f5d6fce55be487c9e986e31e3e37f06.html
- Open the story in the SAC mobile app.
- Notice that it requires the user to enter the username and password.
Cause
The authentication method is set to basic authentication ot NTLM.
Resolution
Change the authentication method to certificate.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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Keywords
SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC , KBA , LOD-ANA-MOB-IOS , SAC Mobile IOS specific , Problem
SAP Knowledge Base Article - Public