SAP Knowledge Base Article - Preview

2869664 - When Initiating a Call Via Click to Call The Live Activity Pop-Up Displays The Text Unknown Caller Instead of The Name

Symptom

When initiating a call via Click to Call, the Live Activity Pop-Up displays the Text Unknown Caller instead of the Name.


Read more...

Environment

SAP Cloud for Customer - Service

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Live Activity Unknown Caller not recognized Click to Call , KBA , LOD-CRM-LA , Live Activity , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.