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SAP Knowledge Base Article - PreviewSymptom
When initiating a call via Click to Call, the Live Activity Pop-Up displays the Text Unknown Caller instead of the Name.
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Environment
SAP Cloud for Customer - Service
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Live Activity Unknown Caller not recognized Click to Call , KBA , LOD-CRM-LA , Live Activity , Problem
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