SAP Knowledge Base Article - Preview

2869712 - My Queue and My Team's Queue Queries Not Showing All Tickets

Symptom

You are looking for a specific Ticket on the My Queue and in the My Team's Queue queries on the Tickets work center view, but the Ticket is not there.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

My Queue , Ticket , Customer Support ; Employee Support ; Queue ; No records found , KBA , LOD-CRM-SRP , Service Request Processing , How To

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