Symptom
You are looking for a specific Ticket on the My Queue and in the My Team's Queue queries on the Tickets work center view, but the Ticket is not there.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
My Queue , Ticket , Customer Support ; Employee Support ; Queue ; No records found , KBA , LOD-CRM-SRP , Service Request Processing , How To
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