SAP Knowledge Base Article - Public

2869958 - Benefit Opt-Out - Application Error


When Opting Out of a Benefit Enrollment an application error is thrown when the user clicks 'Opt-Out' or when the user clicks 'Confirm' to trigger the Opt-Out Workflow.

Application Error contains fingerprint: f3ce9a3a41ae144adaab6408ef70da5f2f3e97a9

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


Employee Central - Global Benefits

Reproducing the Issue

1. Navigate to Benefits -> Go To Benefits
2. Locate Benefit you wish to Opt-Out of 
3. Click Opt-Out
4. Application Error


1. Navigate to Benefits -> Go To Benefits
2. Locate Benefit you wish to Opt-Out of 
3. Click Opt-Out
4. Workflow window pops up -> Click to confirm Workflow trigger
5. Application Error


This application error with fingerprint f3ce9a3a41ae144adaab6408ef70da5f2f3e97a9 is the result of incomplete and or incorrect configuration


The most likely root cause of this error is that the Insurance Plan of the Benefit has no pay component selected for either 'Employer contribution pay component' or 'Employee contribution pay component'.

A pay component should be selected for both regardless of whether a corresponding amount will actually be used. Note: SAP Development Team are reviewing this behaviour currently and may remove this requirement in a future release.

Further Considerations:

@SAP Support Engineers: Please see internal memo for example of application log of the error


fingerprint=f3ce9a3a41ae144adaab6408ef70da5f2f3e97a9, fingerprint, f3ce9a3a41ae144adaab6408ef70da5f2f3e97a9, timestamp, Can't, pass, empty, values, for, 'category', category, using, 'in', in, criteria, java.lang.IllegalArgumentException, benefit, enrollment, opt-out, opt, out, error, application, benefits, insurance, plan, employee, employer, contribution, pay, component, workflow, confirm, BEN-4686 , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC , Employee Central , Problem


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