SAP Knowledge Base Article - Preview

2870033 - How To Set Mail Inbound Channel Category


While it is possible to maintain Categories for Activities in Business Configuration -> Activities -> Maintain Categories and also possible to assign these Categories to Activity types.

This document shows how to configure which category should be taken for E-Mail activities when you do not want all Inbound E-Mails as Business Mails in the system.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


Email, e-mail, Categories, Activities, in Business Configuration, Maintain Categories, assign Categories, Activity types. , KBA , LOD-CRM-PM-SLS , C4C Product Management - Sales , LOD-CRM-ACT , Activities , How To

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