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SAP Knowledge Base Article - PreviewSymptom
While it is possible to maintain Categories for Activities in Business Configuration -> Activities -> Maintain Categories and also possible to assign these Categories to Activity types.
This document shows how to configure which category should be taken for E-Mail activities when you do not want all Inbound E-Mails as Business Mails in the system.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Cloud for Customer
Product
Keywords
Email, e-mail, Categories, Activities, in Business Configuration, Maintain Categories, assign Categories, Activity types. , KBA , LOD-CRM-PM-SLS , C4C Product Management - Sales , LOD-CRM-ACT , Activities , How To
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