SAP Knowledge Base Article - Public

2870174 - Surveys are not attached to Visit in Offline mode

Symptom

In offline mode, you are expecting Surveys to be attached to a Visit as per your Activity Routing Rule.

Environment

 SAP Sales Cloud

Cause

Surveys of type Competitor, Competitor Product, Registered Product are not supported in the worklist determination in offline mode.

Resolution

This is a limitation.

See Also

2678127 - Sales - Visits : Offline Worklist Determination: Competitor, Competitor Product, Registered Product surveys not supported

Keywords

survey, offline, visit, activity plan, routing rule, worklist , KBA , LOD-CRM-ACT-TMP , Activity Worklist , LOD-CRM-ACT-VST , Visit Planning , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions