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SAP Knowledge Base Article - PreviewSymptom
Call to the C4C using a phone number that belongs to multiple Customers/Contacts. The Live Activity search will not show any Tickets.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Customer; Contact; CTI; Call; Ticket; , KBA , LOD-CRM-LA , Live Activity , How To
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