SAP Knowledge Base Article - Preview

2871481 - Issues related to IC header functionality when using Interaction Center in SAP S/4HANA or with Belize skin in SAP CRM


  • Pressing END does not always remove the information from interaction header like confirmed account, phone call timer. Restarting is required to be able to accept a new phone call
  • Sporadically you encounter the rightmost customer information on the CRM IC toolbar remains, but the account details clears properly.  
  • Behavior in Chrome and IE is different, 
  • Sporadically, users cannot accept the next call 
  • Context Areas is sometimes not updated



  • SAP S/4HANA for Customer Management
  • SAP S/4HANA 1909
  • SAP Enhancement Package 4 for SAP CRM using Belize Theme


SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA for customer management all versions ; SAP enhancement package 4 for SAP CRM 7.0


multi-session, new session, s4crm, belize, visual harmonization, VH, Fiori , KBA , CRM-S4-IC-CHA , S4CRM: Communication Channels , CA-WUI-UI , User Interface , CRM-IC-FRW , Framework , CRM-S4-IC-ALT , S4CRM: Alerts , CRM-S4-IC-BF , S4CRM: Basic Functions , CRM-S4-IC-MUL , S4CRM: Multi-Sessioning IC , CRM-IC-MUL , Multi-Sessioning IC , Problem

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