SAP Knowledge Base Article - Public

2871491 - 360 Multi-rater Ratings are missing for Forms Evaluated through Stack Ranker - 360 Multi-rater

Symptom

360 Multi-rater form ratings are missing for forms evaluated through stack ranker.

Environment

SAP SuccessFactors 360 Multi Rater

Reproducing the Issue

  1. 360 Form >>> Stack Ranker>>> Mass rate on multiple users one time>>> Done.
  2. Route the form to completed step, for example: open and route the form, mass route the form, etc.
  3. Check the completed forms, there's no rating showing. The ratings are missing unexpectedly.

Cause

  • When rating on form via stack ranker, the ratings are not saved to the form directly.
  • Per current system design, the ratings from stack ranker are saved in 2 tables in the backend: feedback and formContent.
  • The ratings will be saved to the feedback table firstly, then it will be synced from feedback table to formContent table.
  • Only after the rating sync is completed, will we see the rating on the form, and it may take some time for the ratings to be synced to form successfully.
  • When we route the form before the rating sync is completed, the ratings will be lost.

Resolution

To improve user experience, 360 stack ranker feature is enhanced in the 2005 release. It will alert the user that the ratings are being saved and when it is a good time to modify the form.

1. When the user gives ratings via stack ranker and clicks on 'I'm done' button, a message box will popup to warn the user to not modify the form before the rating saving is done.

Stack Ranker-1.PNG

2. Then an email notification with subject <Rating Changes Were Saved Successfully> will be sent to the user to notify that the rating sync is completed. 

There is no need to enable this email seperately, this email will be sent to user who rates via stack ranker automatically. 

stack-2.PNG

The rating missing issue will not happen if you modify or route the forms after the rating sync is completed successfully.

Note: 

Please remember never to route or modify the form before the <Rating Changes Were Saved Successfully> notification is received.

Keywords

Route form, Rating Sync, Rating Changes Were Saved Successfully, 360, multi-rater, stack ranker, ratings, missing, saved, completed, sync, evaluation, routing, notification, changes, modify , KBA , LOD-SF-MTR , 360 Multi Rater , Problem

Product

SAP SuccessFactors Performance & Goals all versions