SAP Knowledge Base Article - Public

2872061 - Not able to add attachments for user button is grayed out - Employee Central

Symptom

When trying to add a new attachment on job information record you noticed that the attachment "plus" button is grayed out and you are unable to add a new attachment for a specific user.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to Employee Profile
  2. Click on Take Action -> Change Job Info or Compensation Information
  3. Choose Job Information
  4. Find the attachment field

Result: The "+" button on attachment is grayed out

Cause

Possible caused by an invalid attachment stored on user job information record which is causing this issue.

Resolution

Open a ticket with support as a script is needed to remove the invalid attachment on job information record.

Note: Support Engineers please take a look on Internal Memo.

Keywords

attachment, plus, button, grayed, unable, jobinfo, job, information , KBA , LOD-SF-EC-JOB , Job Information , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions