2872167 - Preventive enhancements to fix Withdraw error when requisition is closed - Recruiting Management

This article is meant to explain the preventive actions that took place to correct the problem with the Withdraw button when an applicant tries to withdraw in a Job Requisition that is already closed.

SAP SuccessFactors Recruiting Management

Error when withdrawing from a requisition with Interview:

1. Create a Job Requisition;
2. Apply to the Job Requisition;
3. Setup interviews for the candidate using Interview Central;
4. Login as candidate and go to Careers -> Job Applications tab;
5. Select the job req from step 1;
6. Click on "withdraw application";
7. Status 500 error is thrown.

Error when withdrawing from a requisition closed:

1. Select an open Job Requisition;
2. Apply to the Job Requisition;
3. Now, as a Recruiter, close the Job Requisition
4. Log in back as the candidate, and see that you still have the option to Withdraw.

This problem had a couple of different sides, which resulted in 2 different task for our Software Engineering team to resolve.

1. Reference code RCM-64013: This was for the problem found when a candidate with an Interview in Interview Central attempted to withdraw from the Job Requisition, which resulted in a error 500.
   Resolution: This enhancement resolved the error when you were withdrawing from the requisition you have a Interview. This was deployed on b1905 resolving the error seen by candidates when doing so.
   Steps to Reproduce:
1. Create a Job Requisition;
2. Apply to the Job Requistion;
3. Setup interviews for the candidate using Interview Central;
4. Login as candidate and go to Careers -> Job Applications tab;
5. Select the job req from step 1;
6. Click on "withdraw application";
7. Status 500 error is thrown.
   
   
2. Reference code RCM-64019: This prevention resolved another identified error, which was the status 500 the system returned when the candidate withdraws from a Job Requisition. It was a sort of continuation from the previous task that was open to resolve the other specific scenario from the candidates with Interview.
   Resolution: This was deployed on b1911, correcting the specific part of the code that returned the error 500 for the withdrawing candidates, this is NOT going to remove the withdraw button.
   Steps to Reproduce:
1. Select an open Job Requisition;
2. Apply to the Job Requisition;
3. Now, as a Recruiter, close the Job Requisition;
4. Log in back as the candidate, and click on Withdraw Application.

RCM-64013, RCM-64019, enhancement, prevention, correction, application, withdraw, error, 500, interview, not, able, application, button , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem