2872171 - [EV30] Document Number is Invalid - Onboarding 1.0

This knowledge Base Article provides an explaination on the acceptable prefix for Card Numbers within SAP SuccessFactors Onboarding.

1. Log into Onboarding application.
2. Open E-Verify activity of affected candidate via View at a Glance.
3. Below error encounters:
   

1st Scenario:

Card Number has an incorrect prefix. Usually, these incorrect prefixes starts with USA* which is not acceptable/valid.

2nd Scenario:

The DateOfBirth of the candidate is less than 1989-08-31. Therefore, the candidate does not have the most updated Card I551 with them, but these cards are still considered valid.

3rd Scenario:

The candidate has presented an I-551 Permanent Resident card that was issued prior to 1989. This card has no card, as cards issued during that time did not have one. The card is still valid, as it has no expiration date.

For the 1st scenario:

• Please see example of card I551 and where number is placed. Card number also can be placed at the backend of the card.
• Acceptable prefixes are detailed in this KBA: 2876136 - ev30 Documents I551 and I766 - Onboarding

For the 2nd Scenario:

For Customers:

• If you have a candidate that has a DateOfBirth of less than 1989-08-31, moving forward, you don't have to put Card Number details on them.

For SAP Product Support:

• If their Card I551 are like this photo below, these are one of the old card numbers but these are still considered valid. Please see internal memo.

For the 3rd Scenario:

For Customers:

• If you have a candidate presented an I-551 Permanent Resident card that was issued prior to 1989, same as the 2nd scenario, you don't have to enter the card number.
• In case that the error persists after not entering a value or N/A in the field, please log a support ticket.
• Make sure that all the details for the candidate are correct and provide your approval in updating the value for the key CurrentWizardStep from 3 to 4.

For SAP Product Support:

• Please see internal memo for the steps.

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