2872453 - Compensation & Variable Pay - Error message 'null object loaded from local variable 'fullNameEO' on form creation

When launching forms you may encounter the following error message:

This scheduled job failed to complete. For details, please contact SuccessFactors customer support.
java.lang.NullPointerException: while trying to invoke the method com.successfactors.legacy.bean.eo.FullNameEO.getFirstName()
of a null object loaded from local variable 'fullNameEO'

You will find this job completes however the job details shows the above.

• SAP SuccessFactors Compensation
• SAP SuccessFactors Variable Pay

While launching forms for Compensation or Variable Pay under Manage Worksheets> Create Worksheets the job will complete however the details will show an error.

From the logs we see the following:

2019-12-02 17:45:00.282, ID="1154220152", JOB_REQUEST_ID="224875", NAME="CompMassCreate_AdminMassCreate_Mon Dec 02 17:35:06 CET 2019", COMPANY_ID="TESTCOMPANY", TYPE_NAME="CompMassCreate", HOSTNAME="pc2bs2job55t", QUEUE="default", STATUS="FAILED", WORKER_START_DATETIME="2019-12-02 17:35:16.016703", WORKER_END_DATETIME="2019-12-02 17:35:18.752236", RUN_AT="2019-12-02 17:35:16.0", SCHEDULED_DATETIME="2019-12-02 17:35:16.0", ERROR_INFO="Execution Job failed in JobExecutionProxy

com.successfactors.jobscheduler.ScheduledJobExecutionException: Execution Job failed in JobExecutionProxy
      at com.successfactors.schedulerservice.JobExecutionProxy.execute(JobExecutionProxy.java:276)
      at com.successfactors.schedulerservice.workermgmt.WorkerThread$ExecuteJob.execute(WorkerThread.java:192)
      at com.successfactors.schedulerservice.workermgmt.WorkerThread$ExecuteJob.access$2(WorkerThread.java:188)
      at com.successfactors.schedulerservice.workermgmt.WorkerThread.run(WorkerThread.java:72)
Caused by: com.successfactors.jobscheduler.ScheduledJobExecutionException: java.lang.NullPointerException:
while trying to invoke the method com.successfactors.legacy.bean.eo.FullNameEO.getFirstName() of a null object loaded from local variable 'fullNameEO'
      at com.successfactors.jobscheduler.jobimpl.SimpleJob.execute(SimpleJob.java:485)
      at sun.reflect.GeneratedMethodAccessor779.invoke(Unknown Source)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
      at java.lang.reflect.Method.invoke(Method.java:498)
      at com.successfactors.perflog.PerfLogProxy.invoke(PerfLogProxy.java:216)
      at com.sun.proxy.$Proxy331.execute(Unknown Source)
      at com.successfactors.schedulerservice.JobExecutionProxy.execute(JobExecutionProxy.java:224)

This is being caused by data issues and invalid relationship links in Employee Central.

If you are launching a form for Manager A and get this error you need to check the following from Manager A downward:

• Ensure there are no incorrect relationships between users in the file. if so, have these corrected.
• Ensure the data in the instance (EC) is fully in line with the UDF. 
• All users (Active/Inactive) have populated first, middle and last names.

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SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HCM Core all versions