SAP Knowledge Base Article - Public

2872621 - Workflow for credit memo request does not trigger


No approval workflow is triggered eventhough Credit Memo Request workflow has been activated.


  •  Sales and Distribution (SD)
  •  SAP S/4HANA Cloud All versions 

Reproducing the Issue

  1. Logon with User Role SAP_BR_INTERNAL_SALES_REP assigned.
  2. Open Manage Credit Memo Requests (F1989).
  3. Choose Create Credit Memo Request.
  4. Order Type: CR (Credit Memo Request).
  5. Enter the Credit Memo Request document data.
  6. Save the entries.
  7. Check if the document is awaiting approval.


Please ensure that you have set the salesdocapprovalreason in the Customer Logic implementation: 'Set Approval Request Reasons for Sales Documents.

The step is outlined in the Best Practices: Implement Cloud BADI

Without setting salesdocapprovalreason, the workflow will not be triggered.

More information is in the test script and the documentation within the BAdI/Enhancement itself.


Manage Sales Document Workflows, Credit Memo Processing, 1EZ, F1989, SAP_SD_BC_CONFIGURE, manageApprovalWorkflow , KBA , SD-SLS , Sales , SD-SLS-2CL , Sales (Public Cloud) , Problem


SAP S/4HANA Cloud 1911 ; SAP S/4HANA Cloud all versions