2872621 - Workflow for credit memo request is not triggered

Even though a workflow for Credit Memo Requests has been configured and activated, no approval is assigned to the document and no workflow is triggered.

SAP S/4HANA Cloud Public Edition

1. Logon with User Role SAP_BR_INTERNAL_SALES_REP assigned.
2. Open Manage Credit Memo Requests (F1989).
3. Choose Create Credit Memo Request.
4. Order Type: CR (Credit Memo Request).
5. Enter the Credit Memo Request document data.
6. Save the entries.
7. Check if the document is awaiting approval.

The BAdI SD_APM_SET_APPROVAL_REASON has not been correctly implemented.

Ensure that the salesdocapprovalreason is set on the BAdI implementation according to a condition, e.g. salesdocument-salesdocumentcategory = 'K'.

Without setting salesdocapprovalreason, the document will not be set into approval and then no workflow will be triggered.

Credit Memo Processing (1EZ)

Manage Sales Document Workflows | SAP Help Portal

Manage Sales Document Workflows, Credit Memo Processing, 1EZ, F1989, SAP_SD_BC_CONFIGURE, manageApprovalWorkflow, SD_APM_SET_APPROVAL_REASON, credit memo request, CMR, approval, awaiting approval , KBA , SD-SLS-CMR-2CL , Credit Memo Request and Debit Memo Request (Public Cloud) , SD-SLS-2CL , Sales (Public Cloud) , Problem