Symptom
- When submitting a new case to E-Verify, the following error is being encountered: "The request to E-Verify web service has failed with the following error(s): case_creator_phone_number: Invalid value for "case_creator_phone_number", case_creator_phone_number is required."
Environment
- SuccessFactors Onboarding 1.0
Reproducing the Issue
- Navigate to SAP SuccessFactors HCM > Onboarding
- Open E-Verify activity of affected candidate
- Click Submit Initial Verification
- Error is received: "The request to E-Verify web service has failed with the following error(s): case_creator_phone_number: Invalid value for "case_creator_phone_number", case_creator_phone_number is required."
Cause
- With the migration of E-Verify to v30, the Submitter's Phone Number has been made required when submitting a new case to E-Verify.
Resolution
Contact SAP SuccessFactors Cloud Product Support
Please reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via SAP Expert Chat or Support case. In addition, follow the template when creating an case and provide the necessary information below:
- Subject: KBA 2872798 - Unable to submit E-Verify Case - Case Creator Phone Number is required - Onboarding 1.0
- Component: LOD-SF-OBD-EVF
Problem Description:
May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below) With your approval, accessing your system environment you agree for the actions we will take below.
To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892 |
Keywords
Unable to submit E-Verify Case, Case Creator Phone Number is required, E-Verify, v30, Everify, The request to E-Verify web service has failed, case_creator_phone_number, Invalid value for "case_creator_phone_number", case_creator_phone_number is required, Initial Verification, Submitter's Phone Number , KBA , LOD-SF-OBD-EVF , e-Verify , Problem