Symptom
A job requisition approver received the document routing notification mail.
When click the "document link" in the mail, it brings him to "my form" page in PMGM, not the job requisition detail form page in RCM.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SuccessFactors Recruiting Management - All Versions
Reproducing the Issue
A job requisition approver received the document routing notification mail.
When click the "document link" in the mail, it brings him to "my form" page in PMGM, not the job requisition detail form page in RCM.
Cause
The previous logged in user has not logged out, the document link related user is not the same as the logged in user.
Resolution
Log out and click on the document link again, then type the password for the approver. You will see the correct form.
Keywords
Job req detail form, job req approver, route notification , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem