Symptom
- Employee completes a training and sees a "Learning Approvals" tile showing pending items
- Employee clicks on the tile, and no pending approval is displayed
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- From BizX Home page, verify there is a "Learning Approvals" tile displaying 1 pending approval
- When selecting the tile, the user is redirected to the "Pending Approvals" page and no pending approval item is shown
Cause
There is a function gap between LMS and BizX. When LMS sends a response back to BizX, the response does not contain alert type info. That is why BizX treats all alert responses as "Pending Approval".
Resolution
This was resolved in the b2005 release.
Keywords
learning tile, learning approval, learning, to-do, to do tile, pending approval , KBA , LOD-SF-PLT-TOD , To-Do List Issues , LOD-SF-LMS-INT , Integrations with BizX , Problem
Product
SAP SuccessFactors HCM Suite all versions