SAP Knowledge Base Article - Public

2873157 - Learning Approval Tile Displaying under To-Do When There is No Pending Approval

Symptom

  • Employee completes a training and sees a "Learning Approvals" tile showing pending items
  • Employee clicks on the tile, and no pending approval is displayed

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. From BizX Home page, verify there is a "Learning Approvals" tile displaying 1 pending approval
  2. When selecting the tile, the user is redirected to the "Pending Approvals" page and no pending approval item is shown

Cause

There is a function gap between LMS and BizX. When LMS sends a response back to BizX, the response does not contain alert type info. That is why BizX treats all alert responses as "Pending Approval".

Resolution

This was resolved in the b2005 release.

Keywords

learning tile, learning approval, learning, to-do, to do tile, pending approval , KBA , LOD-SF-PLT-TOD , To-Do List Issues , LOD-SF-LMS-INT , Integrations with BizX , Problem

Product

SAP SuccessFactors HXM Suite all versions