SAP Knowledge Base Article - Preview

2873243 - External ID Not Available During Ticket Creation

Symptom

You would like to add the External ID field to the ticket creation screen via the Adaptation Mode, however, you are not able to find the field in the available fields list.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket; Service; C4C; Cloud for Customer; External ID; Customer Field; New; Adaptation; , KBA , LOD-CRM-SRP , Service Request Processing , How To

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