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SAP Knowledge Base Article - PreviewSymptom
You would like to add the External ID field to the ticket creation screen via the Adaptation Mode, however, you are not able to find the field in the available fields list.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket; Service; C4C; Cloud for Customer; External ID; Customer Field; New; Adaptation; , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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