SAP Knowledge Base Article - Public

2873355 - Crystal Reports Viewer fails to start on MS Windows 7

Symptom

  • Crystal Reports Viewer does not start on MS Windows 7
  • When launching Crystal Reports Viewer in MS windows 7, it generates the error:

    "The program can't start because MSVCR120.dll is missing from your computer.
     Try reinstalling the program to fix the problem."

Environment

  • SAP Crystal Reports Viewer 2016 - Support Pack 07
      
  • MS Windows 7

Reproducing the Issue

  1. Install Crystal Reports Viewer 2016 - Support Pack 07, on MS Windows 7
  2. Start the Crystal Reports Viewer 2016, and it fails with the error: "The program can't start because..."

Cause

  • The error occured because the SAP JVM 1.8 used by the Crystal Reports Viewer 2016 - Support Pack 07, requires the Microsoft Visual C++ 2013 redistributables, and it is not installed when installing Crystal Reports Viewer 2016.
      
  • This issue was tracked under SAP Note 2873354

Resolution

  • The issue is resolved in the following product update of Crystal Reports Viewer:
       
    • Crystal Reports Viewer 2016 - Support Pack 08 and above  

Keywords

CRV, CRViewer, crash, fails , KBA , BI-RA-CRV , SAP Crystal Reports Viewer , Bug Filed

Product

SAP Crystal Reports viewer 2016