Symptom
- Crystal Reports Viewer does not start on MS Windows 7
- When launching Crystal Reports Viewer in MS windows 7, it generates the error:
"The program can't start because MSVCR120.dll is missing from your computer.
Try reinstalling the program to fix the problem."
Environment
- SAP Crystal Reports Viewer 2016 - Support Pack 07
- MS Windows 7
Reproducing the Issue
- Install Crystal Reports Viewer 2016 - Support Pack 07, on MS Windows 7
- Start the Crystal Reports Viewer 2016, and it fails with the error: "The program can't start because..."
Cause
- The error occured because the SAP JVM 1.8 used by the Crystal Reports Viewer 2016 - Support Pack 07, requires the Microsoft Visual C++ 2013 redistributables, and it is not installed when installing Crystal Reports Viewer 2016.
- This issue was tracked under SAP Note 2873354
Resolution
- The issue is resolved in the following product update of Crystal Reports Viewer:
- Crystal Reports Viewer 2016 - Support Pack 08 and above
Keywords
CRV, CRViewer, crash, fails , KBA , BI-RA-CRV , SAP Crystal Reports Viewer , Bug Filed
Product
SAP Crystal Reports viewer 2016