2873797 - Error: "Unable to process your request. Please contact your configuration team for assistance" when creating Job Requisition via Browse "Families & Roles" - Recruiting Management

When users create requistiion using Browse "Families & Roles" they are getting the message Error "Unable to process your request. Please contact your configuration team for assistance".

SAP SuccessFactors Recruiting Management

1. Create a Requisition
2. Select a template
3. Select Browse "Families & Roles"  select Job Family
4. Fill out the operators and click Next
5. You'll get the message Error " Unable to process your request. Please contact your configuration team for assistance".

We have identified 3 root causes so far:

• Missing RBP Permissions for the affected users.
• Business rule linked on Initialize/Save trigger does not support some of the field changes.
• The user associated to the field in the creation screen is not part of the Recruiting Group associated to the operator field in the template.

For Cause 1:

In most cases there are missing RBP Permissions for the user who creates the Requistion, please check the following RBP permission and make sure the users have the following permissions:

Manage Job & Skill Profile Visibility

JobReqProfile and make sure thay have the following Edit/Import/Export/View permissions.

For Cause 2:

One of the field mapping that can cause issue when creating job requisition via Browse "Families & Roles" is the field mapping that will require the system to check the position data to get the field from there. Position to Requisition integration can on only happen when creating a requisition in Position Org Chart or if the Position Object is defined in the job requisition template.

For Cause 3:

It will be required to either add the user to the Recruiting Group in question or to remove the Recruiting Group configuration of the field.

2878365 - Position Management - Implementation Tips & Tricks from Support

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