2873827 - SAP Cloud Platform Open Connectors Account area is not visible under System > Administration > Database Configuration in your SAP Analytics Cloud tenant on non-SAP data center

• SAP Cloud Platform Open Connectors Account area does not show under System > Administration > Database Configuration in your SAP Analytics Cloud tenant on non-SAP data center.
• You should see the following SAP Cloud Platform Open Connectors Account area but that is not visible in your Cloud Foundry SAC tenant

SAP Analytics Cloud 2026.8.10

1. Integrate SAP Cloud Platform Open Connectors with SAP Analytics Cloud Cloud Foundry tenants to be able to import data from several third-party cloud applications, such as Dropbox, OneDrive, SFTP
2. You follow Product Guide to add SAP Cloud Platform information in SAP Cloud Platform Open Connectors Account area under System > Administration > Database Configuration in your SAP Analytics Cloud tenant
3. But you do not see SAP Cloud Platform Open Connectors Account area in your SAC tenant.

• The tenant affected is under a data residency restriction, therefore this option cannot be enabled manually.
• The tenant landscapes that are affected: AP20, CA20, CH20, EU22, IN30, IL30, SA30, SA31, SAPNS2, scs, and NEO environments.
• Please refer to the following SAC help page regarding this: Import Data Connection to SAP Open Connectors Query-Based Data Sources | SAP Help Portal 

The affected tenants (AP20, CA20, CH20, EU22, IN30, IL30, SA30, SA31, SAPNS2, scs, and NEO environments) are not supporting SAP Cloud Platform Open Connectors Account and this feature cannot be used on these landscapes.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• SAP Analytics Cloud > Learning > Guided Playlists
• SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
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