Symptom
- The implementation of WFA is completed but the reports are missing
- The Metrics packs and Measures are not appearing via BizX
- The WFA reports are working as expected only via WFA site e.g. analytics2.successfactors.eu (access restricted to SAP support)
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Workforce Analytics
- SAP SuccessFactors HXM Suite
Reproducing the Issue
- Complete the implementation of WFA
- Log in the instance and go to Workforce Analytics page
- Check that the Metrics Packs (WFA reports) are missing on the left hand side
- However, the WFA reports are showing up as expected via WFA site e.g. analytics2.successfactors.eu (access restricted to SAP support)
Cause
- User does not have permission to the WFA reports/Measures via RBP or WFA roles
- Tree Security is Hidden for all Structural Dimensions
- RBP is controlling WFA but the Measures and Dimensions were not synchronized in BizX
- ORD/WFA is not configured properly in Provisioning
Resolution
User does not have permission: Check if RBP or WFA roles are controlling the permissions -> 2343087 then review if the user has access to the Measures and Dimensions in RBP or in the WFA roles (2302127)
Tree Security: Review the WFA roles or RBP roles of the user and make sure that Tree Security is set up properly (e.g. Hidden cannot be selected for all Structural dimensions) -> SAP Help Portal Configuring Tree Security
WFA sync in BizX: When RBP is controlling WFA, check if the WFA Sync Job is running successfully -> 2356216
ORD/WFA in Provisioning: In case all the configurations above are correct, please contact your Partner or SAP to review the ORD/WFA implementation in Provisioning.
Keywords
WFA reports missing Metrics packs measures empty blank are not appearing showing workforce analytics on HANA , KBA , LOD-SF-WFA , Workforce Analytics & Planning , How To