2874145 - Cancellation of Purchase Order not Possible

The Purchase Order cancellation cannot be completed because the "Cancel Purchase Order" button is grayed out or because of an error message.

SAP Business ByDesign

1. Go to Purchase Requests and Orders work center.
2. Go to Purchase Orders view.
3. Search for ABC (ABC is the Order's ID). 
4. Click in Cancel Purchase Order button.

[Scenario 1]

Error message is triggered: "Cancellation of Purchase Order not possible".

[Scenario 2]

Or the Cancel Purchase Order button is grayed out. 

[Scenario 1]

The Purchase Order has one or more items in status 'In Preparation'.

[Scenario 2]

The status of the Purchase Order indicates that a follow-up document has been created, signifying that the required documents have already been posted.

[Scenario 1]

Canceling is only allowed for sent items as to cancel means that there needs to be an output message informing a supplier of the cancellation. So when the user is trying to cancel the whole purchase order ABC, it goes through each item to cancel, but it cannot cancel one or multiple line items due to their "In Preparation" status. Therefore, the user has to remove or delete the line items that are "In Preparation" status. Only then the purchase order can be canceled.

[Scenario 2]

To cancel the Released, Posted or Paid documents such as Goods Receipts, Inbound Deliveries, and Invoices, please ensure that the cancellation documents are all posted.

Once this is completed, the status of the Purchase Order will automatically change to Sent, and the "Cancel Purchase Order" button will be enabled.

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