2874179 - Cannot Assign Service Order ID as Reference to Customer Return

Using the Return with Repair scenario, the created Service Order cannot be assigned to the Customer Return.

 SAP Business ByDesign

1. Navigate to the Sales Order work center.
2. Select the Returns View.
3. Open Return ABC (ABC represents the Return ID).
4. Navigate to the Items tab.
5. Click the Assign Reference button and enter the Service Order DEF (DEF represents the Service Order ID).

A warning message appears: "Product 123 in Customer Return differs from referenced product in Service Order." (123 represents the Product ID).

In Service Order DEF, the correct Affected Product was not selected. 

Service Orders can only be assigned when the Return Product is referenced as the Affected Product.

1. Navigate to the Service Orders work center.
2. Select the Service Order Processing view.
3. Open Service Order DEF.
4. Navigate to the Affected Product tab.
5. Enter Product 123 as the Affected Product.

Service Order DEF can now be assigned as a reference to the Customer Return. 

Customer Return, Service Repair Scenario, Service Order, Reference, Assign, Retoure, Serviceauftrag, Referenz Setzung , KBA , AP-CRP-CR , Customer Return , Problem