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SAP Knowledge Base Article - PreviewSymptom
You can create Follow Up Activities like Tasks, Phone Calls,etc and Subtickets from a Closed Ticket.
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Environment
SAP Cloud For Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Closed Status, Ticket, Tasks, Activities , KBA , subticket , closed status , phone calls , LOD-CRM-SRP , Service Request Processing , Problem
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